Legal
Refund Policy
Last updated: May 7, 2026
1. Scope
This policy applies to payments made for digital products/services offered by Alkun IT Solutions through Alkun One.
2. Eligibility
Refund requests are reviewed case-by-case. A refund may be approved if there is a duplicate charge, billing error, failed delivery attributable to us, or a verified technical issue that we are unable to resolve within a reasonable time.
3. Non-refundable cases
- Change of mind after successful digital access/delivery, unless required by law.
- Issues caused by incorrect customer details, unsupported environments, or third-party system constraints outside our control.
- Delays caused by payment verification, bank processing, or gateway review processes.
4. Request process
To request a refund, contact us through the Contact page with your transaction ID, payment date, registered email, and reason for the request.
5. Refund method and timeline
If approved, the refund will be issued to the same payment-initiated medium used for the original transaction (for example, the same card, bank account, or wallet). Refund processing time depends on your payment provider and bank.
6. Policy updates
We may update this Refund Policy periodically. Any updates will be posted on this page with a revised "Last updated" date.